Frequently Asked Questions

1. If you do not already have access to the Follow My Health Portal (Wellness Center access to your online profile to schedule appointments and review health data), you will receive an email following an appointment at the Center.
2. The email will contain a unique link with instructions on how to activate your portal account.

1. If you have already setup a Follow My Health portal account, you can login to the portal and register for an appointment.

or

 2. You can always call the Center directly at 832-514-6548 to schedule an appointment.

You can schedule appointments by calling the Center directly at 832-514-6548. The Center also takes walk-in patients but wait times will vary depending on how many appointments are already scheduled.

• Full-time employees covered through the City's insurance (no cost)
• Dependents ages 4 and up covered through the City's health plan (no cost)
• Full-time employees not covered on the City health plan ($50 fee through payroll deduction)

Employee’s and their dependents covered on the City health plan as well as under 65 retirees on the health plan may use the center at no cost. Those employees who chose not to enroll in the health plan will be charged a nominal $50 usage fee in order to receive care (their dependents are ineligible). This has been found to be cost effective to the plan.

Yes, all records, including medical information, and evaluations, are kept confidential in accordance with Federal and State laws. All files are the property of Concentra, who will keep and maintain them at all times. The City will not be sent copies of your medical files.

Yes

Yes! You may be treated at the Wellness Center for chronic care.

If you are only on the vision or dental plan, and you are an employee, you may only use the Center for a $50 use fee.

Not at this time.

Yes, retirees on the City health plan may use the center.

The Center provides access to a payroll authorization form that you sign allowing permission to process. The form is then routed to payroll and “no-show” fee is taken out of your next pay check. No physical money or payment is ever exchanged at the Center.

No, there is no designated parking specific to the clinic. There is a parking lot in the front of 4002 Garth Road for a number of vehicles; Fire Trucks may need to park further away than those designated slots.

If you are 10 minutes late to your appointment, you are considered a “no-show.” “No-Shows” will be charged a $20 fee and their account will be deactivated until the fee is paid.

If your situation is serious or life threatening, you should go directly to a hospital emergency room or call 911 for assistance.

It is the City’s policy that if you are injured on-the-job you initially treat with the City physician unless you are in need of emergency medical care and then we request you seek care at the nearest emergency care facility. It is also the policy that before you are cleared to return to your job you must be cleared by the City physician, both of these are allowed under the Texas Workers’ Compensation law. Please note: if you want to treat with your own physician you may do so, however be certain the physician accept workers’ compensation insurance. You must also comply with the above policy.

The Center will be open only on days the City offices are open.

The Center will treat children age 4 and up. If the physician believes your child will benefit from the flu shot this will be provided at no cost.

If you have an order for lab work from a physician other than the City physician, you can have the lab work done at the Center. It is best to submit the orders in advance to the Center to ensure they have everything they need to perform the blood draw.